For each and every international survey we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every international survey we send a customer satisfaction questionnaire to assess our performance and to aid our continual quality improvement.
 
Currently 92% of our clients are very satisfied with our industrial research, with the remainder saying they are satisfied.

 

We also work to the old adage ‘you’re only as good as your last job’. As a result, two-thirds of our clients in 2006 were either repeat clients or have commissioned additional work already with us this year. The other third have already said they plan to use us again in the future.

 

A few of our most recent research testimonials are outlined below:

 

 

Mental Health Strategies, Andrew Keefe, Senior Consultant

 

"We knew what we wanted and sought a company that could deliver this to a high standard, to a specified timescale and at a good price. DJS Research did exactly what we requested but also gave good advice on the process, they kept us informed throughout the stages of the project and completed the project by presenting a clear, conscise and insightful report - all within budget. I would recommend them and use them again"

 

Blackburn College, Carolyn Murphy, Deputy Director, Strategic Marketing

 

"DJS responded with a well-thought out solution to our brand perception needs. The 2-stage research project was implemented to time, to budget and in line with MRS quality criteria and has provided us with independent, actionable and insightful information to steer future plans".

Anonymous (Finance Sector) 

"The customer service in general, from the responsiveness to the communication and the overall quality of the output, was very satisfying and it was a great working relationship throughout"

If you would like to read further industrial research testimonials, please visit our main site, which can be found here: http://www.djsresearch.co.uk

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